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Mon-Sat: 09:00 - 18:00
Mon-Sat: 09:00 - 18:00
Welcome to JH Removal. These Terms and Conditions (“Terms”) govern the provision of removal, clearance, storage, and packing services by JH Removal (“we”, “us”, “our”) to the customer (“you”, “your”).
By booking a service with us—whether via our website https://jh-removal.co.uk/, by telephone, or by email—you agree to be bound by these Terms. These Terms form a legally binding contract between you and JH Removal. Please read them carefully before confirming your booking. If you do not agree with any part of these Terms, you must not proceed with the booking.
In these Terms and Conditions, the following definitions apply:
3.1. Validity All quotations issued by us are valid for a period of 28 days from the date of issue. After this period, we reserve the right to withdraw or revise the quotation.
3.2. Basis of Quote: Unless otherwise stated, our quotation is based on the information provided by you at the time of the enquiry. It assumes:
3.3. Additional Charges: We reserve the right to amend the price or apply additional charges if:
Unless we have explicitly agreed in writing to do so, our Services do not include the following:
If any of our staff are asked to perform such tasks without prior written agreement, they do so at your own risk and without liability on our part.
To ensure a smooth and efficient move, you must:
5.1. Accuracy of Information: Provide us with a correct and complete contact address and telephone number during the removal process. You must declare to us, in writing, the value of the Goods being removed and/or stored.
5.2. Presence: Be present or represented throughout the collection and delivery process to ensure that nothing that should be removed is left behind and nothing is taken away in error.
5.3. Parking and Access: Arrange adequate parking for our vehicles (e.g., 7.5 Ton Luton Van) at both the collection and delivery addresses. This includes obtaining necessary parking permits, suspensions, or waivers. You agree to reimburse us for any parking fines incurred due to insufficient legal parking availability.
5.4. Preparation of Goods: Ensure that all Goods to be removed are properly packed (unless we have been contracted to pack) and ready for transport. Refrigerators and freezers should be defrosted and dry. Washing machines should be drained and transit bolts fitted.
5.5. Prohibited Items: You must not submit for removal or storage any dangerous, damaging, or explosive items, including but not limited to:
If you submit such goods without our knowledge, we will make them available for your collection. If you do not collect them within a reasonable time, we may apply for an appropriate court order to dispose of any such goods found in the consignment. You agree to pay us any charges, expenses, damages, legal costs, or penalties reasonably incurred by us in disposing of the goods.
By entering into this Agreement, you guarantee that:
You will pay us in respect of any claim for damages and/or costs brought against us if either warranty isn’t true.
7.1. Payment Terms: Unless otherwise agreed in writing, payment is required in full by cleared funds in advance of the removal or storage period. In the event of nonpayment, we reserve the right to refuse to commence removal or storage until payment is received.
7.2. Methods: We accept payment via bank transfer or cash. Credit card payments may be subject to a surcharge.
7.3. Interest on Overdue Amounts: In respect of all sums which are overdue to us, we will charge interest daily, calculated at 4% per annum above the prevailing base rate for the time being of the Bank of England.
If you postpone or cancel this Agreement, we reserve the right to charge you a reasonable postponement or cancellation fee according to how much notice is given, as set out below. “Working days” refer to the normal working week, Monday to Friday, and exclude weekends and Public Holidays.
Negligence: We do not know the value of your goods; therefore, we limit our liability to a fixed limit per item. The amount of liability we accept under this agreement is reflected in our charges for the work. If you wish us to increase our limit of liability per item, you agree to pay a higher price for the work.
Limited Liability: Unless otherwise agreed in writing, if we are negligent or in breach of contract, we will pay you up to £40 for each item which is lost or damaged as a direct result of any negligence or breach of contract on our part.
Exclusions: We shall not be liable for loss or damage caused by fire or explosion. It is your responsibility to ensure your goods are protected against fire or explosion. We are not liable for delays or failures to provide the services under this Agreement as a result of war, invasion, acts of foreign enemies, hostilities (whether war is declared or not), civil war, terrorism, rebellion and/or military coup, Act of God, adverse weather, third party industrial action, re-scheduled sailing, departure or arrival times, port congestion, or other such events outside our reasonable control.
Damage to Premises: Because third-party contractors or others are frequently present at the time of collection or delivery, it is not always possible to establish who was responsible for loss or damage. Therefore, our liability is limited as follows:
For goods which we deliver, you must notify us in writing of any visible loss, damage, or failure to produce any goods at the time of delivery.
Reporting Period: If you discover loss or damage to your goods after the move, you must notify us in writing as soon as is reasonably possible and in any event within seven (7) days of delivery of the goods.
Extension of Time: We may agree to extend this time limit upon receipt of your written request, provided such request is received within seven (7) days of delivery. Consent to such a request will not be unreasonably withheld.
“Lien” is the legal right of the remover to hold goods until the customer has paid all outstanding charges. We shall have the right to withhold and ultimately dispose of some or all of the goods if you fail to pay the charges and any other payments due under this or any other Agreement. These include any charges that we have paid out on your behalf. While we hold the goods, you will be liable for all storage charges and other costs (including legal costs) reasonably incurred by us in recovering our charges and exercising our right of lien. These terms and conditions shall continue to apply.
Discretion: We reserve the right to choose the method and route for carrying out the work.
Subcontracting: Unless specifically agreed in writing in our Quotation, any additional space/volume/capacity on our vehicles and/or the container may be utilised for consignments of other customers. We have the right to subcontract some or all of the work. If we subcontract, then these conditions will still apply.
We will use our reasonable endeavours to provide you with up-to-date information to assist you with the import/export of your goods. Information on such matters as national or regional laws and regulations, which are subject to change and interpretation at any time, is provided in good faith and is based upon existing known circumstances. It is your responsibility to seek appropriate advice to verify the accuracy of any information provided.
The non-exclusive law and jurisdiction of the English or Scottish Courts will govern any dispute between us. If you currently reside or are moving to a place outside the jurisdiction of the Courts of the United Kingdom, alternative laws or jurisdiction of local courts may apply, subject to our written agreement prior to the work or services commencing.
If you have any questions about these Terms and Conditions, please contact us.
These Terms and Conditions, together with our Quotation, constitute the entire agreement between you and us in relation to the Services. You acknowledge that you have not relied on any statement, promise, representation, assurance, or warranty made or given by or on our behalf which is not set out in this Agreement.