1. Introduction
Welcome to JH Removal. We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, process, and disclose your information, including personal information, in conjunction with your access to and use of our website, https://jh-removal.co.uk/, and our removal services.
As a removal company based in Birmingham, we understand that moving home or office involves handling sensitive personal details and valuable possessions. We take our responsibility to secure your data as seriously as we take our responsibility to secure your belongings. By using our services, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
To provide accurate quotes and efficient removal services, we must collect specific information from you. We collect this information when you use our website, fill out our enquiry forms, or contact us via phone or email.
2.1. Personal Information
When you enquire about a service—whether for a house removal, office relocation, or a simple “man with a van” service—we may ask for:
- Identity Data: Your first name and last name.
- Contact Data: Your email address and telephone numbers (mobile and landline).
- Location Data: The collection address (where you are moving from) and the delivery address (where you are moving to). This is essential for calculating distance and logistics.
2.2. Service-Specific Information
To provide a precise quote and ensure we assign the correct vehicle (such as our 7.5 Ton Luton Van or a smaller vehicle), we may collect details regarding:
- Inventory Lists: Descriptions of the items to be moved (e.g., pianos, large furniture, fragile items).
- Property Access Details: Information about parking availability, floor levels, and lift access at both locations.
- Dates: Your preferred moving dates and times.
2.3. Technical Data
When you visit our website, we may automatically collect technical data, including your Internet Protocol (IP) address, browser type and version, time zone setting, and operating system. This helps us improve our website’s performance and security.
3. How We Use Your Information
We use the information we collect for various purposes, primarily to facilitate your move and ensure a smooth service experience. Specifically, we use your data to:
- Provide Quotations: We use your address details and inventory lists to calculate accurate cost estimates for our services.
- Execute Services: We use your contact and location data to carry out the physical removal, logistics, and transportation of your goods from point A to point B.
- Communication: We use your email and phone number to confirm bookings, send invoices, update you on the driver’s arrival time, and respond to your queries.
- Improve Services: We analyse customer preferences and feedback to improve our service offerings, such as expanding our long-distance removal capabilities or refining our packing services.
- Legal Compliance: We may use your information to comply with applicable laws and regulations, such as tax obligations and health and safety requirements.
4. Legal Basis for Processing
Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:
- Contractual Obligation: We need your personal data to comply with our contractual obligation to deliver your items to your new location.
- Legitimate Interest: We have a legitimate interest in marketing our services and ensuring our website is secure and functioning correctly.
- Consent: For certain marketing communications or optional cookies, we will rely on your explicit consent.
5. Disclosure of Your Information
We do not sell your personal data to third parties. However, we may share your information with selected third parties in the following strictly necessary circumstances:
- Service Providers: We may share data with trusted third-party service providers who assist us in operating our business, such as IT support, website hosting, and payment processing services.
- Professional Advisers: This includes lawyers, bankers, auditors, and insurers who provide consultancy, banking, legal, insurance, and accounting services.
- Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
6. Data Security
We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorised way, altered, or disclosed.
- Digital Security: Our website uses SSL encryption to protect data transmitted between your browser and our servers.
- Physical Security: Any physical documents containing personal data (such as driver job sheets) are kept handled securely and disposed of when no longer needed.
- Access Control: Access to your personal data is limited to those employees, agents, and contractors who have a business need to know. They will only process your personal data on our instructions and are subject to a duty of confidentiality.
7. Data Retention
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
- Transaction Data: By law, we have to keep basic information about our customers (including Contact, Identity, and Transaction Data) for six years after they cease being customers for tax purposes.
- Enquiry Data: If you request a quote but do not book a service, we may retain your details for a limited period to follow up, after which it will be deleted.
8. Your Legal Rights
Under data protection laws, you have rights in relation to your personal data. You have the right to:
- Request access to your personal data (commonly known as a “data subject access request”).
- Request correction of the personal data that we hold about you.
- Request erasure of your personal data.
- Object to the processing of your personal data where we are relying on a legitimate interest.
- Request restriction of processing of your personal data.
- Request the transfer of your personal data to you or to a third party.
- Withdraw consent at any time where we are relying on consent to process your personal data.
If you wish to exercise any of the rights set out above, please contact us directly using the details provided below.
9. Contact Us
If you have any questions about this Privacy Policy or our privacy practices, please contact us. We are here to help ensure your experience with JH Removal is safe and secure.
- Company Name: JH Removal
- Address: 37 Chattaway St, B7 5LN, Birmingham, United Kingdom
- Email: jhremovers@gmail.com
- Phone: 0121 326 7952 / 07956356045
10. Changes to This Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
